Privacy Policy

This Privacy Policy describes how www.saucerrest.com (“we”, “us”, or “our”) collects, uses, processes, and discloses personal data when you visit or make a purchase from www.saucerrest.com (the “Site”). We are committed to protecting your personal data in accordance with applicable privacy legislation, including the European Union General Data Protection Regulation (GDPR) and Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

  1. Data Controller

www.saucerrest.com is the data controller responsible for your personal data collected through the Site.

Contact Details of the Data Controller:

Company: A.N.N.HORECA SUPPLIES INC.
Registration Number: 15547997-775499155RC0001
Email: ceramic@saucerrest.com
Address: 4112 DEER RUN CRT, MISSISSAUGA, ON L5C 3P2
Phone: +1 4376637873

  1. Personal Data We Collect

When you visit or place an order via the Site, we collect certain personal information necessary to fulfill your request and manage our commercial operations. This includes:

  • Order Information: Full name, billing address, shipping address, email address, phone number, and transaction records relating to your purchase of ceramic tableware accessories (such as dipping dishes, snack saucers, chopstick rests, spoon rests, and tabletop trays).
  • Technical Information: IP address, browser type, device information, time zone settings, and website usage data collected automatically via cookies and similar standard tracking tools.
  1. Legal Basis and Purpose of Data Processing

We process your personal data under the following legal grounds:

  • Performance of Contract: Processing is necessary to fulfill orders, process payments, arrange delivery, and provide customer support services.
  • Compliance with Legal Obligations: Processing is necessary to fulfill statutory tax, accounting, and reporting duties under Canadian and European laws.
  • Legitimate Interests: Processing is necessary for commercial fraud prevention, maintaining system stability, and optimizing customer support functions.
  1. Payment Processing

All payment transactions on www.saucerrest.com are processed securely through our third-party payment processing service provider, Stripe.

When you make a purchase, your payment details (such as payment card details, billing address, and transaction metadata) are transmitted directly to Stripe for credit card authorization and transaction processing. www.saucerrest.com does not store or directly handle sensitive payment card credentials on our servers. Stripe handles personal and payment data in compliance with strict international security standards, including the Payment Card Industry Data Security Standard (PCI-DSS).

  1. Data Retention

We store and retain your personal data only for as long as strictly necessary to fulfill the purposes for which it was collected, or as required to meet legal, regulatory, tax, or accounting retention mandates under Canadian and European laws.

  • Transaction and Financial Records: Retained for up to 7 years following the date of purchase to comply with legal tax, auditing, and financial record-keeping requirements.
  • Customer Support Communications: Retained for up to 24 months from the date of resolution to maintain service records and manage potential operational follow-ups.
  • Technical and Analytic Logs: Retained for a limited duration necessary to maintain site operations and system security protocols.

Upon expiration of the applicable retention period, personal data is securely deleted or converted into an anonymized format.

  1. International Data Transfers

As our operations are located in Canada, personal data collected from customers in Europe is transferred to and processed in Canada. Canada has been recognized by the European Commission as providing an adequate level of protection for personal data transferred from the European Union. Where data is transferred to service providers or processing entities outside the European Economic Area (EEA), we ensure appropriate safeguards are maintained in accordance with standard contractual clauses or equivalent legal frameworks.

  1. Your Rights

Subject to your geographical location under applicable European and Canadian laws, you possess specific statutory rights regarding your personal data:

  • Right of Access: You have the right to request confirmation of data processing and a copy of the personal data we hold about you.
  • Right to Rectification: You may request the correction of inaccurate or incomplete personal records.
  • Right to Erasure (“Right to be Forgotten”): You may request the deletion of your personal data where statutory conditions are met.
  • Right to Restrict or Object to Processing: You have the right to request restriction of or object to certain processing activities under specific conditions.
  • Right to Data Portability: You may request the transfer of your personal data to another party in a structured, standard format.

To exercise any of these statutory rights, please submit a request to our data controller via email at ceramic@saucerrest.com.

  1. Data Security

We implement appropriate technical and administrative procedures to safeguard personal data against unauthorized access, loss, alteration, or disclosure. However, no data transmission across the internet or technical storage system can be guaranteed completely immune to all potential vulnerabilities.

  1. Amendments

We reserve the right to revise this Privacy Policy periodically to reflect updates in operational practices or relevant legal obligations. Revisions will become effective upon publication on www.saucerrest.com.