Refund & Return Policy

This Refund & Return Policy outlines the conditions and procedures for returns, exchanges, and refunds for products purchased on www.saucerrest.com (the “Site”). The saucerrest brand operates under www.saucerrest.com, providing ceramic tableware accessories—including dipping dishes, snack saucers, chopstick rests, spoon rests, and tabletop trays—to customers across European jurisdictions in compliance with Canadian commercial law and European Union consumer protection directives.

1. Statutory 14-Day Right of Withdrawal (European Union)

In accordance with European Union consumer protection laws, European customers possess a statutory 14-day Right of Withdrawal.

  • Withdrawal Window: You have the right to withdraw from your purchase contract without stating any reason within 14 calendar days from the date on which you, or a designated third party acting on your behalf, take physical possession of the ordered goods.
  • Notification Procedure: To exercise your right of withdrawal, you must notify us of your decision via a clear written statement submitted to ceramic@saucerrest.com prior to the expiry of the 14-day period.
  • Return Address for Statutory Returns: Upon receiving your withdrawal request, our support team will provide return instructions. Standard customer returns from European locations must be sent to our designated European return facility:
    • European Return Address: XXX

2. Damaged, Defective, or Faulty Merchandise

We inspect all ceramic tableware accessories prior to packaging. However, if your order arrives damaged or defective:

  • Simplified Photo Evidence Process: You are not required to physically post damaged items back to us.
  • Procedure: Please email our customer support team at ceramic@saucerrest.com with your order number and clear photographic evidence showing the reported damage or defect.
  • Resolution: Upon review and verification of the photographic proof, we will issue either a full purchase refund or dispatch a replacement order at no additional cost to you.

3. Order Delivery Times & Delayed Shipments

We deliver to European customers in partnership with priority international logistics operators, including DHL Priority, FedEx Priority, and UPS Priority.

  • Standard Transit Window: European orders typically arrive within 6 to 10 business days following order dispatch. Automated email updates containing carrier tracking details are sent at key operational stages, including order dispatch, terminal arrival, and final distribution.
  • Non-Delivery Investigation & Refund: If an order exceeds the standard 6 to 10 business days transit window, please contact us at ceramic@saucerrest.com. We will initiate an official investigation with the carrier and, depending on the outcome, process a full refund or arrange a replacement shipment.

4. Refund Methods & Settlement

Approved refunds will be processed back to the original method of payment used during checkout. Supported payment options include:

  • Credit and Debit Cards: Visa, Mastercard, and American Express
  • Digital Wallets: Apple Pay and Google Pay, alongside recognized electronic wallets

Refunds are processed promptly upon confirmation. The exact time required for funds to post to your account depends on your individual card issuer or financial provider’s processing schedules.

5. Contact Information

For any questions regarding returns, refunds, or damaged goods, please contact: